Abstract—Information and communication technology (ICT) generates rapid changes of business processes throughout the world, especially in developing counties. Basis of ICT development is composed of ICT infrastructure, ICT hardware, software & information system, and people. ICT strategies and ICT plans should be evaluated to align with organization visions and missions in order to achieve effective use of ICT in their businesses. The present readiness assessment tools called E-readiness assessment tools and models have been developed and are used for large scale organizations or at country level. These tools, however, still have limitations and are un-suitable for small and medium organizations, in which 80% of public and private organizations in developing counties are classified as small/medium organizations. As a result, few organizations can use these tools to identify ICT readiness and management frameworks for their business alignment. This paper presents an ICT readiness assessment model specifically designed to measure readiness of ICT utilization levels and ICT penetration levels in small and medium sized organizations in developing countries. Researchers selected 17 of government business departments in Thai justice system to represent public organizations and 12 of the 3rd party logistics companies in Thailand to represent private organizations in a developing country. These organizations are classified as small/medium sized organization according to the European Commission’s recommendation in 2003. This ICT readiness assessment model can help to provide frameworks and critical indicators that are suitable for small and medium organizations in both public and private sectors. The ICT readiness assessment model includes 15 critical indicators, mathematical models, ICT development factors, and ICT readiness interpretation guidelines.
Index Terms—ICT Readiness Assessment, ICT Development Factor, Small and Medium sized Business
Cite: Pornchai Chanyagorn and Bundid Kungwannarongkun, "ICT Readiness Assessment Model for Public and Private Organizations in Developing Country," International Journal of Information and Education Technology vol. 1, no. 2, pp. 99-106, 2011.