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Evaluating User Experience (UX) Factors and Emotions of Open Distance Learning (ODL) during the Pandemic Covid-19 among Secondary School Students

Zan Azma Nasruddin, Nor Hapiza Mohd Ariffin, Norita Md Norwawi, Roesnita Ismail, Aida Wati Zainan Abidin, Fatin Nur Syuhada Mohd Nor

Abstract—Throughout the covid-19 pandemic, technology in education has been important. This is a new norm in learning patterns. The study first investigates how user experience factors (useful, desire, accessible, usable) influence secondary school students' open distance learning (ODL). The second aim is to measure the emotion associated with their profiles. The method used is a questionnaire involving 161 respondents aged 13 to 17 years old. Findings show that user experience factors are significant to ODL, and the emotions associated with the likelihood ratio of gender and type of school are pleasant and unpleasant. Future work expands different target respondents, expands other user experience factors such as findable and credible, and expands different types of emotions.

Index Terms—Covid-19, emotions, open distance learning (ODL), secondary school students, UX factors.

Zan Azma Nasruddin and Nor Hapiza Mohd Ariffin are with Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA, Selangor, Malaysia (e-mail: zanaz@tmsk.uitm.edu.my, hapiza@tmsk.uitm.edu.my).
Norita Md Norwawi and Roesnita Ismail are with Faculty of Science and Technology, Universiti Sains Islam Malaysia, Nilai, Negeri Sembilan, Malaysia (e-mail: norita@usim.edu.my, roesnita@usim.edu.my).
Aida Wati Zainan Abidin, and Fatin Nur Syuhada Mohd Nor are with Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA, Selangor, Malaysia (e-mail: aida@tmsk.uitm.edu.my, fatinnursyuhadamohdnor@gmail.com).


Copyright © 2022 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

General Information

  • ISSN: 2010-3689 (Online)
  • Abbreviated Title: Int. J. Inf. Educ. Technol.
  • Frequency: Monthly
  • DOI: 10.18178/IJIET
  • Editor-in-Chief: Prof. Dr. Steve Thatcher
  • Executive Editor: Ms. Nancy Y. Liu
  • Abstracting/ Indexing: Scopus (CiteScore 2021: 1.3), INSPEC (IET), UGC-CARE List (India), CNKI, EBSCO, Electronic Journals Library, Google Scholar, Crossref, etc.
  • E-mail: ijiet@ejournal.net

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