Abstract—Records contain information that serves as a valuable resource to an organization. The ISO 9000 recognize the significance of information and records management, but the understanding and interpretation of the benefits of records management may be different. Thus the value of the record provides variety of benefits which can be categorized into the aspects of administrative, financial, operational, legal and evidential values. The role that information plays into the operating and transaction of business activities is necessary so as to develop a cohesive records plan for the quality arena. As a strategic resource, information resource reflects some sense of good evident and have strong relationships to the resource-based view of the firm in the strategic management perspectives. Organization must understand that the information is necessary in their day-to-day operation. So as not to be marched down the wrong road, information that has been translated into the format of records and other form of media transaction helps organization satisfies their records requirements of the standards.
Index Terms—records, record management systems, strategic information resources, resource-based view, Malaysia
Raja Suzana Raja Kasim is with Faculty of Office Management and Technology, Universiti Teknologi MARA Malaysia (e-mail: rsuzana@salam.uitm.edu.my).
Cite: Raja Suzana Raja Kasim, "Strategic Information Resources and Quality of Recordkeeping Systems," International Journal of Information and Education Technology vol. 1, no. 2, pp. 171-178, 2011.