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IJIET 2023 Vol.13(9): 1365-1371
doi: 10.18178/ijiet.2023.13.9.1939

Integrating Artificial Intelligence in Higher Education: Empirical Insights from Students about Using ChatGPT

Kevin Fuchs* and Veronica Aguilos

Manuscript received March 30, 2023; revised May 11, 2023; May 18, 2023.

Abstract—The world has evolved dramatically in the last several decades and continues to do so. ChatGPT has sparked intense speculation and interest among academic stakeholders about how this emerging technology will transform higher education. In particular, there is ambiguity among researchers and teaching professionals on how to deal with the integration of natural language processing models (e.g., ChatGPT) practically and ethically. The use of ChatGPT is an emerging area of interest that presently lacks the perspective of students on this new technology. Thus, an exploratory study design was applied as a methodological frame to investigate the problem empirically. Semi-structured interview data was gathered from current university students to thematically analyze the phenomenon. The thematic analysis revealed three themes: (1) support for autonomous learning, (2) digital and artificial tutoring, and (3) academic misconduct and ethical considerations. The article presents theoretical and managerial implications and advances the discussion about natural language processing models in higher education. Moreover, the study contributes to the body of knowledge by closing a theoretical gap in the literature on how university students utilize artificial chatbots for and during their studies.

Index Terms—Higher education, artificial intelligence, chatbots, undergraduate students, interview study, ChatGPT

The authors are with the Faculty of Hospitality and Tourism, Prince of Songkla University, Phuket 83120 Thailand.
Correspondence: kevin.f@phuket.psu.ac.th (K.F.)


Cite: Kevin Fuchs* and Veronica Aguilos, "Integrating Artificial Intelligence in Higher Education: Empirical Insights from Students about Using ChatGPT," International Journal of Information and Education Technology vol. 13, no. 9, pp. 1365-1371, 2023.

Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

General Information

  • ISSN: 2010-3689 (Online)
  • Abbreviated Title: Int. J. Inf. Educ. Technol.
  • Frequency: Monthly
  • DOI: 10.18178/IJIET
  • Editor-in-Chief: Prof. Jon-Chao Hong
  • Managing Editor: Ms. Nancy Y. Liu
  • Abstracting/ Indexing: Scopus (CiteScore 2022: 2.0), INSPEC (IET), UGC-CARE List (India), CNKI, EBSCO, Google Scholar
  • E-mail: ijiet@ejournal.net


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