Abstract—Improving competency can be conducted through several ways, such as education, training and practical on the job training. This human resource bulding aims to develop the comprehensive quality, which includes personality aspects, mastery of knowledge and technology, and professionalism and competency. To measure teachers’ performance through students’satisfaction, Balanced Score Card (BSC) is used. In this case, it is to measure students’ satisfaction to teaching processes, which are determined by good teaching processes and teachers’competency. Teachers’ competency is divided into three components: classroom management, teacher professional development, and academic mastery. The data for this research is based on the results of the questionnaire distribution through internet to the whole students of Faculty of Economic, Petra Christian University, on 139 various subject teaching classes. The analysis is using the linear regression analysis, and it is obtained that teacher professionalism development can bring satisfaction to students during the learning processes positive and significant with 0.248. Classroom learning management contributes to the students’ satisfaction as well positive and significant with 0.371. Subject mastery, or academic mastery, is able to give satisfaction to students through learning processes positive and significant with 0.518. Simultanuously, all three variables can build up satisfaction to students, which are obtained from the survey using electronic internet method.
Index Terms—E-satisfaction, classroom management, teacher professionalism development, and academic mastery.
The authors are with Petra Christian University, Surabaya, Indonesia (e-mail: zeplin@petra.ac.id, mantapa@petra.ac.id, jennymd@petra.ac.id, joe.suprapto@gmail.com).
Cite: Zeplin Jiwa Husada Tarigan, I Nyoman Sutapa, Jenny Mochta, and Widjojo Suprapto, "Measuring Teachers’ Competency in Determining Students’ Satisfaction through Electronic Internet Survey Method," International Journal of Information and Education Technology vol. 9, no. 3, pp. 236-240, 2019.