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General Information
    • ISSN: 2010-3689
    • Frequency: Bimonthly (2011-2014); Monthly (Since 2015)
    • DOI: 10.18178/IJIET
    • Editor-in-Chief: Prof. Dr. Steve Thatcher
    • Executive Editor: Ms. Nancy Y. Liu
    • Abstracting/ Indexing: EI (INSPEC, IET), Electronic Journals Library, Google Scholar, Crossref and ProQuest
    • E-mail: ijiet@ejournal.net
Editor-in-chief
Prof. Dr. Steve Thatcher
University of South Australia, Australia
It is my honor to be the editor-in-chief of IJIET. The journal publishes good papers which focous on the advanced researches in the field of information and education technology. Hopefully, IJIET will become a recognized journal among the scholars in the filed of information and education technology.
IJIET 2014 Vol.4(6): 513-516 ISSN: 2010-3689
DOI: 10.7763/IJIET.2014.V4.461

Unpacking Quality Assurance Issues in Distance Education, Using the University of South Africa, a Mega Open Distance Learning University as an Example

Lindiwe Mabuza
Abstract—This paper seeks to present an overview of Quality Assurance (QA) issues, trends and challenges in higher education. To assist with this task, various issues pertaining to quality assurance experienced at the University of South Africa (Unisa) will be used to illustrate some of the issues raised where deemed appropriate. Emphasis is on issues that are relevant to the management of quality in relation to student support at Unisa. The paper intends to not only demonstrate a case for a need for QA management in higher education but to also identify possible areas where improvements can be made to the way QA systems are being managed in Higher Education.

Index Terms—Higher education, management of quality, quality assurance, quality of service, student support.

Lindiwe Mabuza is with the University of South Africa (Unisa) P O Box: 392, Unisa 0003, South Africa (e-mail: mabuzlok@ubnisa.ac.za).

[PDF]

Cite: Lindiwe Mabuza, "Unpacking Quality Assurance Issues in Distance Education, Using the University of South Africa, a Mega Open Distance Learning University as an Example," International Journal of Information and Education Technology vol. 4, no. 6, pp. 513-516, 2014.

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