IJIET 2026 Vol.16(3): 739-747
doi: 10.18178/ijiet.2026.16.3.2546
doi: 10.18178/ijiet.2026.16.3.2546
Transforming Learning: How AI Chatbots Revolutionize Personalized Student Support and Boost Performance
Ashwini D. Y.1, Puneeth R. P.2,*, and Vishwanatha1,*
1. Department of Humanities, NMAM Institute of Technology (NMAMIT), Nitte (Deemed to be University), Karkala, Karnataka, India
2. Department of Computer Science and Engineering, NMAM Institute of Technology (NMAMIT), Nitte (Deemed to be University), Karkala, Karnataka, India
Email: ashwini.dy@nitte.edu.in (A.D.Y.); puneeth.rp@nitte.edu.in (P.R.P.); vishwanath_nmamit@nitte.edu.in (V.)
*Corresponding author
2. Department of Computer Science and Engineering, NMAM Institute of Technology (NMAMIT), Nitte (Deemed to be University), Karkala, Karnataka, India
Email: ashwini.dy@nitte.edu.in (A.D.Y.); puneeth.rp@nitte.edu.in (P.R.P.); vishwanath_nmamit@nitte.edu.in (V.)
*Corresponding author
Manuscript received August 30, 2025; revised September 18, 2025; accepted October 21, 2025; published March 17, 2026
Abstract—This study investigates the impact of chatbot-supported mobile learning (m-learning) on students’ perceived academic support and performance. A quasi-experimental design was employed with 80 undergraduate participants divided into an experimental group (chatbot-supported m-learning) and a control group (standard m-learning). Data were collected using the Student Support Perception Scale (SSPS, α = 0.89) and the Academic Performance Test (APT, α = 0.87). Results revealed significantly higher levels of perceived support (t = 7.214, p < 0.001) and academic performance (t = 4.563, p < 0.001) in the experimental group compared to the control group. These findings highlight the potential of chatbot-supported m-learning to improve engagement, foster self-directed learning, and enhance academic outcomes. The study adds to digital education research and shows how conversational agents can enhance responsive, learner-Centered higher education.
Keywords—mobile learning, Chatbots, personalized learning, student support, academic performance, intelligent tutoring systems, educational technology, self-directed learning, higher education, digital learning tools
Copyright © 2026 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
Keywords—mobile learning, Chatbots, personalized learning, student support, academic performance, intelligent tutoring systems, educational technology, self-directed learning, higher education, digital learning tools
Cite: Ashwini D. Y., Puneeth R. P., and Vishwanatha, "Transforming Learning: How AI Chatbots Revolutionize Personalized Student Support and Boost Performance," International Journal of Information and Education Technology, vol. 16, no. 3, pp. 739-747, 2026.
Copyright © 2026 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).