doi: 10.18178/ijiet.2026.16.4.2573
Unveiling the Influence of Digital Tools for Team Communication in the Digital Workspace: Some Evidence from Three Ghanaian Public Universities
John Demuyakor1,*
,
Justice Issah Abudulai1 ,
Rebecca Baah-Ofori2 ,
Adwoa Sikayena Amankwah1 ,
Martin Segtub1 ,
Stevens Justice Avenyo1 ,
Zillah Boye-Doe1
- 1Department of Communication Studies, University of Professional Studies, Accra, Ghana
- 2Department of Public Relations, University of Media, Arts and Communication Accra, Ghana
- Manuscript receivedAugust 11, 2025
- revisedAugust 29, 2025
- acceptedOctober 25, 2025
- publishedApril 15, 2026
Abstract
Digital tools are essential for workplace team communication, fostering harmonious mutual interaction that promotes the collective growth of faculty. Through a quantitative research design, the study meticulously collected data from (n = 150) lecturers to explore the influence of digital tools for enhanced collaboration and productivity in three public universities in Ghana. The data were analysed using quantitative descriptive and inferential modes. The findings revealed that Instant messaging apps and video conferencing tools were the predominant digital tools for team communication in the digital workspace which has promoted individual expertise, knowledge acquisition, and enhanced skills within the workplace. On the impact of digital tools on remote team communication, the findings reported positive and negative impacts, which include increase creativity, collaboration, technology fatigue, and high maintenance cost respectively. The study also revealed that the is positive relationship between the types digital tools adopted by faculty and team communication, which enhance productivity, growth, and innovation. Finally, the results show that educational level and years of experience are significant predictors in determining a lecturer’s proficiency in digital tools. To prevent digital abuses, best practices, safety, and uniformity, this study recommends the development of national or university-specific digital policies to harmonize the use of digital tools.
Keywords
- digital tools
- team communication
- digital workspace
- collaboration
- productivity
- innovation
How to Cite
John Demuyakor, Justice Issah Abudulai, Rebecca Baah-Ofori, Adwoa Sikayena Amankwah, Martin Segtub, Stevens Justice Avenyo, and Zillah Boye-Doe, "Unveiling the Influence of Digital Tools for Team Communication in the Digital Workspace: Some Evidence from Three Ghanaian Public Universities," International Journal of Information and Education Technology, vol. 16, no. 4, pp. 1034-1042, 2026. https://doi.org/10.18178/ijiet.2026.16.4.2573
Copyright & License
Copyright © 2026 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).