IJIET 2026 Vol.16(4): 1114-1121
doi: 10.18178/ijiet.2026.16.4.2580
doi: 10.18178/ijiet.2026.16.4.2580
AI Based Chatbots in Saudi Higher Education Institution: Perceived Benefits and Potential Risks
Yousef Almoslamani
Instruction Technology Department, Faculty of Education, Hail University, Hail, Saudi Arabia
Email: Y.ALMSLMENY@uoh.edu.sa (Y.A.)
Email: Y.ALMSLMENY@uoh.edu.sa (Y.A.)
Manuscript received July 7, 2025; revised July 24, 2025; accepted September 23, 2025; published April 22, 2026
Abstract—Chatbots are currently a popular trend in various industries, including higher education institutions. Chatbots have the potential to enhance engagement, knowledge acquisition, and sociability in higher education. The current study aimed to examine the perceived benefits and potential risks of AI-based chatbots in Saudi higher education by surveying students about the feasibility of chatbot functioning. The study utilized a descriptive quantitative design based on a random sample clustering technique. In the quantitative study, 529 participants submitted their responses to the randomly distributed online questionnaire; only 307(58.03%) were included in the analysis, representing participants who had used AI-based chatbots in their learning or tutoring context. The study revealed no significant difference in the participants’ responses to perceived benefits and potential risks of integrating AI-based chatbots in educational settings related to their demographic profile (Gender, Profession, and Specialty). The overall perceived benefits of AI-based chatbots are providing interactive learning experiences, enhancing students’ learning, minimizing administrative workload, fostering self-efficacy, and self-regulation. Nevertheless, raised concerns about the potential risks of integrating AI-based chatbots in the education context were data limitations, privacy and security, and consequences on students’ proficiency.
Keywords—Artificial Intelligence (AI), benefits, chatbots, higher education, risks, Saudi Arabia
Copyright © 2026 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
Keywords—Artificial Intelligence (AI), benefits, chatbots, higher education, risks, Saudi Arabia
Cite: Yousef Almoslamani, "AI Based Chatbots in Saudi Higher Education Institution: Perceived Benefits and Potential Risks," International Journal of Information and Education Technology, vol. 16, no. 4, pp. 1114-1121, 2026.
Copyright © 2026 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).