Abstract—Collaboration in Higher Education Institution
(HEI) level may occur with purpose to improve academic
performance of the institution, to improve network alignment
and performance to public needs as well as to share their
expertise with other academic institutions. Two types of
collaboration can be created at tertiary institutions:
collaboration among HEI and collaboration between HEI and
industries or businesses. A study showed that collaboration in
HEIs remains limited even though collaboration contributes to
a great number of advantages. Selecting the right collaborators
for collaboration however is time consuming as identifying a set
of intangible criteria is a challenging process. The criteria may
not be easy to quantify as they involve subjective judgment.
Therefore this study investigated the possibility to integrate
Information and Communication Technology (ICT) systems in
helping institutions to select the best possible collaborators. This
study employed mixed methods approach which begins with
online survey to gather the ranking of partner selection criteria,
followed by conducting interviews with institutions. As a result,
the findings developed produce a collaboration model by
integrating ICT tools in the partner selection process.
Index Terms—Collaborator selection, higher education
institutions, information and communication technology (ICT)
tools, inter-organizational collaborators.
The authors are with the School of Informat ics and Applied
Mathemat ics, Universit i Malaysia Terengganu, 21030, Kuala Nerus,
Terengganu, Malaysia (e-mail: azliza@umt .edu.my,
maizura@umt .edu.my, rosmayat i@umt .edu.my).
Cite: Noor Azliza Che Mat, Noor Maizura Mohamad Noor, and Rosmayati Mohemad, "Development of Collaboration Model by Integrating Information and Communication Technology (ICT) Tools in Higher Education Institutions (HEI)," International Journal of Information and Education Technology vol. 8, no. 11, pp. 798-803, 2018.