IJIET 2020 Vol.10(8): 579-584 ISSN: 2010-3689
doi: 10.18178/ijiet.2020.10.8.1427

A Comparative Study on Quality Characteristics in Designing Educational Applications

Norzila Ngadiman, Shahida Sulaiman, Norsham Idris, and Hasnah Mohamed

Abstract—Traditional learning methods have significantly changed with the adaptation of modern technologies. Teachers and students have become more interested to build their knowledge when exploring learning materials using various devices and applications. ISO/IEC 25010:2011 and ISO 9241-11:2008 are referred to regarding five quality characteristics in designing educational applications. This paper reports the comparative study that investigates the quality characteristics in existing educational applications by applying the Kirkpatrick Model, which comprises four logical levels in the educational process. The investigation of the quality characteristics involved four types of online educational applications. The analysis shows that more than half (56.66%) of the compared characteristics were not found in the selected educational applications. Thus, the study concludes that the compared educational applications remain to have issues if software developers or software engineers do not consider the five quality characteristics, which include user interface aesthetics, appropriateness recognisability, understandability, effectiveness and satisfaction from the users’ perspectives.

Index Terms—Usability, user interface aesthetic, appropriateness recognisability, effectiveness, understandability, satisfaction, educational applications, Kirkpatrick model, comparative study.

Norzila Ngadiman, Shahida Sulaiman, and Norsham Idris are with School of Computing, Faculty of Engineering, Universiti Teknologi Malaysia, 81310 Johor Bahru, Johor, Malaysia (e-mail: norzila.ngadiman@gmail.com, shahidasulaiman@utm.my, norsham@utm.my). Hasnah Mohamed is with School of Education, Faculty of Social Science and Humanities, Universiti Teknologi Malaysia, 81310 Johor Bahru, Johor, Malaysia (e-mail: hasnah-m@utm.my).

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Cite:Norzila Ngadiman, Shahida Sulaiman, Norsham Idris, and Hasnah Mohamed, "A Comparative Study on Quality Characteristics in Designing Educational Applications," International Journal of Information and Education Technology vol. 10, no. 8, pp. 579-584, 2020.

Copyright © 2020 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

General Information

  • ISSN: 2010-3689 (Online)
  • Abbreviated Title: Int. J. Inf. Educ. Technol.
  • Frequency: Monthly
  • DOI: 10.18178/IJIET
  • Editor-in-Chief: Prof. Dr. Steve Thatcher
  • Executive Editor: Ms. Nancy Y. Liu
  • Abstracting/ Indexing: Scopus (Since 2019), INSPEC (IET), EBSCO, Electronic Journals Library, Google Scholar, Crossref, etc.
  • E-mail: ijiet@ejournal.net