doi: 10.18178/ijiet.2021.11.4.1511
ISO Standard Application in University Management Model: A Case Study
Tran Vi Anh1
,
Nguyen Thi My Linh2 ,
Ho Thi Thao Nguyen3 ,
- 1Faculty of Business, FPT University, Hoa Lac Hi-TecPark, Thach That Ward, Hanoi, Vietnam
- 2Department of Quality Assurance, FPT University, Hoa Lac Hi-TecPark, Thach That Ward, Hanoi, Vietnam
- 3Department of Education, Univeriti Teknology Petronas 32610 Seri Iskandar, Perak Darul Ridzuan, Malaysia
- 4Department of Academic, Swinburne Vietnam, FPT University, 02
Abstract
The ISO standards have been traditionally used in the business context, specifically in manufacturing and services, to provide a framework for total quality management. Such application has now been found in the context of higher education; thus, this paper aims to look into the implementation of ISO standards in the management of a private university in Vietnam. Using a desk research approach, the study seeks to detail the application of ISO in the areas of educational support system and business operation system in the strategic management of this institution, showing the quantitative operational results that have been achieved in all aspects of HR management, teaching quality, new enrollment number and financial growth.
Keywords
- Higher education
- quality management
- school management
- strategic management
How to Cite
Tran Vi Anh, Nguyen Thi My Linh, Ho Thi Thao Nguyen, and Truong Cong Duan, "ISO Standard Application in University Management Model: A Case Study," International Journal of Information and Education Technology, vol. 11, no. 4, pp. 194-199, 2021. https://doi.org/10.18178/ijiet.2021.11.4.1511
Copyright & License
Copyright © 2021 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).