Abstract—The ISO standards have been traditionally used in
the business context, specifically in manufacturing and services,
to provide a framework for total quality management. Such
application has now been found in the context of higher
education; thus, this paper aims to look into the implementation
of ISO standards in the management of a private university in
Vietnam. Using a desk research approach, the study seeks to
detail the application of ISO in the areas of educational support
system and business operation system in the strategic
management of this institution, showing the quantitative
operational results that have been achieved in all aspects of HR
management, teaching quality, new enrollment number and
Index Terms—Higher education, quality management, school management, strategic management.
Tran Vi Anh is with the Faculty of Business, FPT University, Hoa Lac Hi-TecPark, Thach That Ward, Hanoi, Vietnam (e-mail: firstname.lastname@example.org).
Nguyen Thi My Linh is with the Department of Quality Assurance, FPT University, Hoa Lac Hi-TecPark, Thach That Ward, Hanoi, Vietnam (e-mail: email@example.com).
Ho Thi Thao Nguyen is with the Department of Education, Univeriti Teknology Petronas 32610 Seri Iskandar, Perak Darul Ridzuan, Malaysia (e-mail: firstname.lastname@example.org).
Truong Cong Duan is with the Department of Academic, Swinburne Vietnam, FPT University, 02
Cite: Tran Vi Anh, Nguyen Thi My Linh, Ho Thi Thao Nguyen, and Truong Cong Duan, "ISO Standard Application in University Management Model: A Case Study," International Journal of Information and Education Technology vol. 11, no. 4, pp. 194-199, 2021.Copyright © 2021 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).