Manuscript received October 14, 2022; revised December 23, 2022; accepted January 29, 2023.
Abstract—The Covid-19 pandemic has accelerated the shift
from traditional to online learning in many countries, including
Indonesia. This global disaster required higher education
institutions to change the learning deliverable from in-person
classes to online learning, which is highly different from normal
learning processes that cause challenges. Success in online
learning depends on the cooperation of some elements. This
study examined the role of teaching material, infrastructure,
instructors, and higher education institutions in students’
satisfaction with online learning. This study distributed a
Google Form survey to active college students enrolled for the
2020-2021 academic year. This study is a quantitative research
that used associative type analysis and factor analysis to analyze
data from an explanatory perspective. At the end of this study,
the researchers developed a model showing how four
variables—infrastructure, instructor, teaching materials, and
higher education institution—affect the success of Indonesian
online lectures in higher education students during the
Covid-19 pandemic. The study results showed that the
instructor has an impact on the teaching material, the
institution has an impact on the infrastructure, and instructors
have an impact on the infrastructure. However, teaching
materials have no impact on the infrastructure.
Index Terms—Covid-19, higher education, Indonesia, online
learning, student
Dwi Puspita Sari, Muhammad Nur Farih, and Dimaz Cahya Ardhi are
with Faculty of Engineering, Universitas Bina Insan, Indonesia. E-mail:
dwi_puspita_sari@univbinainsan.ac.id (D.P.S.),
mnurfarih@univbinainsan.ac.id (M.N.F.),
dimaz_cahya_ardhi@univbinainsan.ac.id (D.C.A.)
Dheo Rimbano is with Faculty of Economics and Social Humanities,
Universitas Bina Insan, Indonesia. E-mail:
dheo_rimbano@univbinainsan.ac.id (D.R.)
Jumroh is with Faculty of Teacher Training and Education, Universitas
PGRI Palembang, Indonesia. E-mail: jumroh@univpgri-palembang.ac.id (J.)
Muhammad Nabil Arifin is with Faculty of Teacher Training and
Education, Universitas Sriwijaya, Indonesia.
*Correspondence: dwi_puspita_sari@univbinainsan.ac.id (D.P.S.)
Cite: Dwi Puspita Sari*, Muhammad Nur Farih, Dimaz Cahya Ardhi, Dheo Rimbano, Jumroh, and Muhammad Nabil Arifin, "Higher Education Student Satisfaction with Online Learning: The Role of Teaching Material and Infrastructure," International Journal of Information and Education Technology vol. 13, no. 8, pp. 1273-1283, 2023.
Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).