International Journal of
Information and Education Technology

Abstract

The COVID-19 pandemic has enforced higher education institutions to adopt emergency remote teaching (ERT) as a substitution for traditional face-to-face (F2F) classes. A lot of concerns have been raised among education institutions, faculty, and students regarding the effectiveness of this sudden shift to online learning. Various digital platforms and ICT initiatives are accessed by academic authorities, teachers, and researchers around the clock. The Learning Management System (LMS) has emerged as a crucial resource for all institutions of higher learning during the current crisis and has taken center stage in web-based learning. Jazan University switches to an online learning environment after normal classes were suspended. This study aims to statistically investigate the academic activities, utilization, and satisfaction of Blackboard Learn and Collaborate of pre, during, and post-COVID-19 pandemic amongst the faculty members and students at Jazan University, Saudi Arabia. The study’s primary findings are a contribution to the online execution of educational information, providing students with the appropriate support from faculty members and teaching assistants, as well as having a backup plan in place for unanticipated problems with the online educational system.