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  • Dec 28, 2018 News!Vol. 9, No. 1 has been indexed by Crossref.
General Information
    • ISSN: 2010-3689
    • Frequency: Bimonthly (2011-2014); Monthly (Since 2015)
    • DOI: 10.18178/IJIET
    • Editor-in-Chief: Prof. Dr. Steve Thatcher
    • Executive Editor: Ms. Nancy Y. Liu
    • Abstracting/ Indexing: EI (INSPEC, IET), Electronic Journals Library, Google Scholar, Crossref and ProQuest
    • E-mail: ijiet@ejournal.net
Prof. Dr. Steve Thatcher
QUniversity, Australia
It is my honor to be the editor-in-chief of IJIET. The journal publishes good-quality papers which focous on the advanced researches in the field of information and education technology. Hopefully, IJIET will become a recognized journal among the scholars in the related fields.

IJIET 2014 Vol.4(4): 302-307 ISSN: 2010-3689
DOI: 10.7763/IJIET.2014.V4.418

Process Management for e-Learning Quality

Rogério Rossi and Pollyana Notargiacomo Mustaro
Abstract—Well-defined process can support product development and implementation of services in several sectors as industry, commerce and service areas. For the development of educational products or for the implementation of educational services, processes management also has relevance. To be institutionalized they require proper and specific mechanisms and to be implemented they could follow a methodological approach as it is presented in this article. Specific frameworks to education area are presented and they can support the implementation of such processes which favors considerably the quality of products and services. Some of these frameworks are highlighted and an analysis presents its relation to six dimensions of quality for education products and services. An in-depth treatment about quality related to the processes demonstrates the importance of process management with a view to their continuous improvement to meet the quality requirements.

Index Terms—Process, process management, educational products and services, quality in education.

The authors are with the Presbyterian Mackenzie University, São Paulo, Brazil (e-mail: rossirogerio@hotmail.com).


Cite: Rogério Rossi and Pollyana Notargiacomo Mustaro, "Process Management for e-Learning Quality," International Journal of Information and Education Technology vol. 4, no. 4, pp. 302-307, 2014.

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