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IJIET 2015 Vol.5(3): 170-178 ISSN: 2010-3689
DOI: 10.7763/IJIET.2015.V5.497

Factors Influencing Foreign Students’ Satisfaction toward International Program in Thai Universities

Teerapat Ngamkamollert and Athapol Ruangkanjanases

Abstract—The objectives of this study were: 1) to explore factors that influence international students on their decision making process on selecting Thai universities as their preferred institution; 2) to identify the international students’ satisfaction factors towards the international programs in Thai universities; 3) to identify and compare satisfaction factors between public and private universities; 4) to propose the improvement on increasing satisfaction of the international students who are studying in the international program at Thai universities, and to attract more potential international students in the future. This study is quantitative research using satisfaction questionnaire with five-point Likert scale as a tool to measure the satisfaction level and primary data was collected from 271 foreign students studying in international programs in Thai universities.
Eight key factors were incorporated and formulated in a conceptual model tested in this study. Data analysis and hypothesis testing were performed by using Pearson’s product moment correlation, stepwise multiple regression, and cross tabulation. The findings indicated that only four factors had significant positive influence on overall foreign students’ satisfaction toward international program in Thai higher education. These four factors were academic and education quality, financial and economic consideration, administrative and staff support, and image and prestige of the university. The multiple regression model with these four factors could predict 51.3% of the variance in the overall student satisfaction and the respondents’ results’ regarding overall satisfaction rating was in satisfied level.

Index Terms—Foreign, students, factors, influencing, satisfaction, international, program, Thai universities.

Teerapat Ngamkamollert and Athapol Ruangkanjanases are with Chulalongkorn Business School, Chulalongkorn University, Thailand (e-mail: teerapat.ng558@cbs.chula.ac.th, athapol@cbs.chula.ac.th).


Cite: Teerapat Ngamkamollert and Athapol Ruangkanjanases, "Factors Influencing Foreign Students’ Satisfaction toward International Program in Thai Universities," International Journal of Information and Education Technology vol. 5, no. 3, pp. 170-178, 2015.

General Information

  • ISSN: 2010-3689 (Online)
  • Abbreviated Title: Int. J. Inf. Educ. Technol.
  • Frequency: Monthly
  • DOI: 10.18178/IJIET
  • Editor-in-Chief: Prof. Dr. Steve Thatcher
  • Executive Editor: Ms. Nancy Y. Liu
  • Abstracting/ Indexing: Scopus (Since 2019), INSPEC (IET), UGC-CARE List (India), CNKI, EBSCO, Electronic Journals Library, Google Scholar, Crossref, etc.
  • E-mail: ijiet@ejournal.net

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