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IJIET 2023 Vol.13(9): 1348-1357
doi: 10.18178/ijiet.2023.13.9.1937

Intelligent Chatbot for Admission in Higher Education

Alaa Aloqayli and Hoda Abdelhafez*

Manuscript received January 15, 2023; revised February 24, 2023; accepted May 4, 2023.

Abstract—Universities assist prospective students by giving counselling services and information, which is usually done directly at the educational institution, over the phone, or through social media accounts that is available on the college website. However, increasing visitors cause longer wait times due to officers’ restricted availability, resulting in lower satisfaction among prospective new students. Furthermore, this service is only available during university or college business hours. One possible solution to solve this problem is to use a chatbot to answer frequent questions raised by prospective new students. Intelligent chatbot for university admission is discussed in this study. Botsify platform was used to develop the chatbot for admission. 42 postgraduate students clicked on the chatbot link, most of them from Princess Nourah University. These students interacted with the chatbot by asking numerous questions and receiving responses from the chatbot. The chatbot performance was measured by using both the chatbot usability questionnaire and Confusion Matrix. According to the study’s findings, the chatbot system that was created could correctly and adequately answer questions provided by prospective students while the questions were stored in the chatbot knowledge. The measurement of chatbot performance was done by using Chatbot Usability Questionnaire (CUQ) which consisted of sixteen balanced questions about various elements of chatbot usability. The participants’ number of the Chatbot Usability questionnaire were 22. The result of the CUQ average was 76.6. At the same time, the Confusion Matrix was used to evaluate the chatbot performance and the accuracy of the chatbot was 91%.

Index Terms—Chatbot, intelligent system, admission, higher education, usability test

Alaa Aloqayli is with College of Computer and Information Sciences, Princess Nourah Bint Abdulrahman University, Riyadh, Saudi Arabia.
Hoda Abdelhafez is with College of Computer and Information Sciences, Princess Nourah Bint Abdulrahman University, Riyadh, Saudi Arabia and Faculty of Computer and Informatics, Suez Canal University, Ismailia, Egypt.
*Correspondence: hodaabdelhafez@gmail.com (H.A.)


Cite: Alaa Aloqayli and Hoda Abdelhafez*, "Intelligent Chatbot for Admission in Higher Education," International Journal of Information and Education Technology vol. 13, no. 9, pp. 1348-1357, 2023.

Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

General Information

  • ISSN: 2010-3689 (Online)
  • Abbreviated Title: Int. J. Inf. Educ. Technol.
  • Frequency: Monthly
  • DOI: 10.18178/IJIET
  • Editor-in-Chief: Prof. Jon-Chao Hong
  • Managing Editor: Ms. Nancy Y. Liu
  • Abstracting/ Indexing: Scopus (CiteScore 2023: 2.8), INSPEC (IET), UGC-CARE List (India), CNKI, EBSCO, Google Scholar
  • E-mail: ijiet@ejournal.net


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