Abstract—The COVID-19 pandemic has enforced higher
education institutions to adopt emergency remote teaching
(ERT) as a substitution for traditional face-to-face (F2F) classes.
A lot of concerns have been raised among education institutions,
faculty, and students regarding the effectiveness of this sudden
shift to online learning. Various digital platforms and ICT
initiatives are accessed by academic authorities, teachers, and
researchers around the clock. The Learning Management
System (LMS) has emerged as a crucial resource for all
institutions of higher learning during the current crisis and has
taken center stage in web-based learning. Jazan University
switches to an online learning environment after normal classes
were suspended. This study aims to statistically investigate the
academic activities, utilization, and satisfaction of Blackboard
Learn and Collaborate of pre, during, and post-COVID-19
pandemic amongst the faculty members and students at Jazan
University, Saudi Arabia. The study’s primary findings are a
contribution to the online execution of educational information,
providing students with the appropriate support from faculty
members and teaching assistants, as well as having a backup
plan in place for unanticipated problems with the online
Index Terms—Blackboard, higher education institution, learning management system, pandemic
Ibrahim Ahmed Ghasim is with the Deanship of e-Learning and Information Technology, Jazan University, Saudi Arabia.
Muhammad Arshad was with Jazan University, Saudi Arabia. He is now with School of Informatics and Cybersecurity, Technological University Dublin, Ireland.
*Correspondence: firstname.lastname@example.org (M.A.)
Cite: Ibrahim Ahmed Ghasim and Muhammad Arshad*, "An Efficient Utilization and Comparative Analysis of Blackboard Learn and Collaborate in Higher Education Institution," International Journal of Information and Education Technology vol. 13, no. 11, pp. 1784-1792, 2023.Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).