Manuscript received February 5, 2023; revised March 17, 2023; accepted June 29, 2023.
Abstract—The COVID-19 Pandemic has forced educational
institutions, including in higher education level, to change
teaching and learning process. They must carry out all teaching
and learning processes using the Learning Management System
(LMS). Information Technology Infrastructure (ITI) plays an
essential role in LMS. Most studies have been focused on ITI
based on organizational perspectives, and only few of them is
based on personal resource. This study examined the impact of
Personal Information Technology Infrastructure Quality
(PITIQ) on the success of LMS. It used the DeLone and McLean
model. The participants were 105 students using LMS in
Indonesian public universities. This study also employed Partial
Least Squares Structural Equation Modeling (PLS-SEM) to
analyze the survey data. The results indicated that PITIQ
provide a significant impact on both the LMS quality of the
system and the LMS quality of information. Based on R-square
results, the implications of variables in the proposed model were
LMS System Quality (52.9%), LMS Information Quality
(47.6%), Student Satisfaction (59.6%), the Use (17.0%), and Net
Benefit (72.1%). The quality of the system and information from
the LMS provider would not be well received if the PITIQ was
of low quality. The system’s quality and information quality
affect student satisfaction with the LMS. Furthermore, students
can experience the Net Benefits of LMS if they continuously use
and are satisfied by LMS services.
Index Terms—Personal information technology
infrastructure quality, Learning Management System (LMS)
system quality, LMS information quality, use, student
satisfaction, net benefit, DeLone & McLean model, Partial Least
Squares Structural Equation Modeling (PLS-SEM)
Moh. Riky Saadilah, Munir, Disman, and Puspo Dewi Dirgantari are with
Universitas Pendidikan Indonesia, Indonesia. E-mail: munir@upi.edu (M.),
disman@upi.edu (D.), puspodewi@upi.edu (P.D.D.)
*Correspondence: riky@upi.edu (M.R.S.)
Cite: Moh. Riky Saadilah*, Munir, Disman, and Puspo Dewi Dirgantari, "Personal Information Technology Infrastructure Quality (PITIQ) Influence on Information and System Quality in LMS Success Models," International Journal of Information and Education Technology vol. 13, no. 12, pp. 1989-1997, 2023.
Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).