International Journal of
Information and Education Technology

Abstract

This study investigates the relationship between students’ perceptions of their user interaction experiences and their performance in an Enterprise Resource Planning (ERP) system-based simulation. Survey responses from seventy-six undergraduate students participating in the Enterprise Resource Planning ERP simulation (ERPsim) Maple Introduction game were analyzed. Several aspects of the user interaction experience were assessed based on these responses. Factor and reliability analyses confirmed the validity and reliability of each construct. Each aspect of user interaction experience exhibited strong intercorrelations and was not independently associated with performance. However, when all aspects were considered collectively, their combination was significantly associated with improved performance. The model accounted for approximately 50 percent of the variance in performance, supporting the proposition that overall user experience is strongly linked to performance. These findings suggest that students’ success in ERP simulations depends on the quality of their collective interactions rather than any single feature. By integrating previous research into a cohesive framework, this study provides empirical evidence of the association between user experience quality in ERP simulation settings and learning outcomes.