Abstract—Well-defined process can support product
development and implementation of services in several sectors
as industry, commerce and service areas. For the development
of educational products or for the implementation of
educational services, processes management also has relevance.
To be institutionalized they require proper and specific
mechanisms and to be implemented they could follow a
methodological approach as it is presented in this article.
Specific frameworks to education area are presented and they
can support the implementation of such processes which favors
considerably the quality of products and services. Some of these
frameworks are highlighted and an analysis presents its relation
to six dimensions of quality for education products and services.
An in-depth treatment about quality related to the processes
demonstrates the importance of process management with a
view to their continuous improvement to meet the quality
Index Terms—Process, process management, educational products and services, quality in education.
The authors are with the Presbyterian Mackenzie University, São Paulo, Brazil (e-mail: firstname.lastname@example.org).
Cite: Rogério Rossi and Pollyana Notargiacomo Mustaro, "Process Management for e-Learning Quality," International Journal of Information and Education Technology vol. 4, no. 4, pp. 302-307, 2014.