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IJIET 2014 Vol.4(4): 302-307 ISSN: 2010-3689
DOI: 10.7763/IJIET.2014.V4.418

Process Management for e-Learning Quality

Rogério Rossi and Pollyana Notargiacomo Mustaro

Abstract—Well-defined process can support product development and implementation of services in several sectors as industry, commerce and service areas. For the development of educational products or for the implementation of educational services, processes management also has relevance. To be institutionalized they require proper and specific mechanisms and to be implemented they could follow a methodological approach as it is presented in this article. Specific frameworks to education area are presented and they can support the implementation of such processes which favors considerably the quality of products and services. Some of these frameworks are highlighted and an analysis presents its relation to six dimensions of quality for education products and services. An in-depth treatment about quality related to the processes demonstrates the importance of process management with a view to their continuous improvement to meet the quality requirements.

Index Terms—Process, process management, educational products and services, quality in education.

The authors are with the Presbyterian Mackenzie University, São Paulo, Brazil (e-mail: rossirogerio@hotmail.com).


Cite: Rogério Rossi and Pollyana Notargiacomo Mustaro, "Process Management for e-Learning Quality," International Journal of Information and Education Technology vol. 4, no. 4, pp. 302-307, 2014.

General Information

  • ISSN: 2010-3689 (Online)
  • Abbreviated Title: Int. J. Inf. Educ. Technol.
  • Frequency: Monthly
  • DOI: 10.18178/IJIET
  • Editor-in-Chief: Prof. Dr. Steve Thatcher
  • Executive Editor: Ms. Nancy Y. Liu
  • Abstracting/ Indexing: Scopus (CiteScore 2022: 2.0), INSPEC (IET), UGC-CARE List (India), CNKI, EBSCO, Google Scholar
  • E-mail: ijiet@ejournal.net


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