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IJIET 2014 Vol.4(4): 356-359 ISSN: 2010-3689
DOI: 10.7763/IJIET.2014.V4.429

Digital Learning Impact Factors: Student Satisfaction and Performance in Online Courses

Lou Chitkushev, Irena Vodenska, and Tanya Zlateva

Abstract—As digital learning continues to spread and gain in popularity and acceptance, it is essential for both the providers and the users to understand the factors that impact student satisfaction and performance in online courses.In this study student evaluation parameters from 93 online graduate courses with total of 4920 student enrolments were analyzed for their interdependences as well as their correlation with student performance measured through final grade distributions. The results show that student course satisfaction is strongly correlated with students’ instructor satisfaction, while the students’ course satisfaction is moderately correlated with student satisfaction with facilitators. There is a positive correlation between students’ final grade distribution and their overall satisfaction with the course as well as between the students’ final grade distribution and the satisfaction with the instructor. On the other hand, the correlation of the students’ satisfaction with the facilitators did not have statistically significant correlation with the final grade distribution. The results point to the critical importance of the instructor of record in online courses and to the significant impact of the students’ satisfaction with instructor’s performance. Moreover, the same factors have statistically significant impact on the performance of students in the class, together with the student perception of the overall academic quality of the course. At the same time, the data show that facilitators have a significantly lower impact than the instructors to the students’ overall educational experience in online courses.

Index Terms—Digital learning, online courses, course evaluations, instructor, evaluations, facilitators.

The authors are with Metropolitan College and The Center for Reliable Information Systems and Cyber Security, Boston University, Boston, MA 02215 USA (e-mail: LTC@bu.edu, zlateva@bu.edu, vodenska@bu.edu).


Cite: Lou Chitkushev, Irena Vodenska, and Tanya Zlateva, "Digital Learning Impact Factors: Student Satisfaction and Performance in Online Courses," International Journal of Information and Education Technology vol. 4, no. 4, pp. 356-359, 2014.

General Information

  • ISSN: 2010-3689 (Online)
  • Abbreviated Title: Int. J. Inf. Educ. Technol.
  • Frequency: Monthly
  • DOI: 10.18178/IJIET
  • Editor-in-Chief: Prof. Dr. Steve Thatcher
  • Executive Editor: Ms. Nancy Y. Liu
  • Abstracting/ Indexing: Scopus (CiteScore 2022: 2.0), INSPEC (IET), UGC-CARE List (India), CNKI, EBSCO, Google Scholar
  • E-mail: ijiet@ejournal.net


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