Abstract—ERP education and training is the critical success
factor in an ERP implementation project but the ineffectiveness
of current ERP training is still reported. Ineffective ERP
education and training lead to user resistance towards an ERP
system which makes the organization unable to achieve the long
term benefits of ERP implementation. The ERP system was
developed based on a universal culture and applied equally to all
situations without consideration of the differences between ERP
design and the organization in reality, which may be
problematic. Thereby, the aim of this article is to investigate
whether the current ERP training approach accommodates the
variety of end-user learning styles. To achieve this objective, a
pilot study was conducted to measure the training outcomes of
the current ERP training delivered to various groups with
different end-user learning styles. In-depth interviews were
conducted with 30 end-users who have experience in ERP
training during the period of implementation phase in a Thai
context. The pilot study result supported the assumption by
showing the incompatibility of end-user learning styles and the
current ERP training approach, which affects the ERP training
outcome.
Index Terms—Cross cultural, ERP training, individual
learning style, training outcomes.
Monta Chayakonvikom and Nantika Prinyapol are with the Dhurakij
Pundit University, Bangkok 10210, Thailand (e-mail:
Monta_Chayakonvikom@Yahoo.com, Nantika.pri@dpu.ac.th).
Parin Fuangvut is with the Sripratum University, Bangkok 10900,
Thailand (e-mail: Parin.fu@spu.ac.th).
Cite: Monta Chayakonvikom, Parin Fuangvut, and Nantika Prinyapol, "The Incompatibility of End-User Learning Styles and the Current ERP Training Approach," International Journal of Information and Education Technology vol. 6, no. 6, pp. 481-487, 2016.