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IJIET 2018 Vol.8(10): 706-712 ISSN: 2010-3689
doi: 10.18178/ijiet.2018.8.10.1126

Student Perspectives on the Role of the Instructor in Face-to-Face and Online Learning

A. Després-Bedward, T. L. Avery, and K. Phirangee

Abstract—Due to the flexibility of online learning, it has grown in popularity over the years. However, online learning experiences high attrition rates and an increase of dissatisfaction among students. This dissatisfaction has been linked to the supports students receive for their learning. The goal of the current research is to develop a better understanding of how instructors can provide and facilitate better online learning support to increase student satisfaction. Five undergraduate students from a North American online university were interviewed to explore their perceptions around the effects of support on their relationship to their studies. Our research identified four main themes that influenced student levels of satisfaction which include: instructor service and support, student attitude, auxiliary support, and course design and setup. Overall, the findings revealed that the timeliness and consistent involvement of the instructor had a positive impact on student satisfaction.

Index Terms—Computer-supported learning, support tools, distance education, student support.

The authors are with the Ontario Institute for Studies in Education, University of Toronto, Toronto, ON, Canada (e-mail: antoine.despres.bedward@mail.utoronto.ca, Teresa.avery@mail.utoronto.ca).
Krystle Phirangee is with Ryerson University, Toronto, ON, Canada (e-mail: kphirangee@ryerson.ca).


Cite: A. Després-Bedward, T. L. Avery, and K. Phirangee, "Student Perspectives on the Role of the Instructor in Face-to-Face and Online Learning," International Journal of Information and Education Technology vol. 8, no. 10, pp. 706-712, 2018.

General Information

  • ISSN: 2010-3689 (Online)
  • Abbreviated Title: Int. J. Inf. Educ. Technol.
  • Frequency: Monthly
  • DOI: 10.18178/IJIET
  • Editor-in-Chief: Prof. Jon-Chao Hong
  • Managing Editor: Ms. Nancy Y. Liu
  • Abstracting/ Indexing: Scopus (CiteScore 2023: 2.8), INSPEC (IET), UGC-CARE List (India), CNKI, EBSCO, Google Scholar
  • E-mail: ijiet@ejournal.net
  • Article Processing Charge: 800 USD


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