Abstract—This study offers an analytical portrayal of the
resilience that learning management systems (LMSs) provide to
higher education institutions. It analyzes the previous literature
on various educational settings during the COVID-19 pandemic
to identify the LMS adoption process, followed by a focus on
Qatar University’s adoption of Blackboard and how this offered
a smooth transition to online and blended learning during the
pandemic. The main purpose of this research is to provide an
overview of how the effective adoption of a LMS by higher
education institutions can enhance the resilience of the
teaching-learning process in a changing educational landscape.
A qualitative case study is conducted to present the process
Qatar University went through to adopt Blackboard in its
educational system, followed by an examination of the impact of
this adoption on resilience during the COVID-19 pandemic.
This case study is conducted through a qualitative content
analysis of the resources available on the official Qatar
University website, including information from the Center for
Excellence in Teaching and Learning (CETL) and Student
Learning Support Center (SLSC), other sources on the website
such as newsletters and announcements, and datasets provided
by CETL. The research employs the theory of diffusion of
innovation to evaluate the effectiveness of the adoption of
Blackboard. The value of this paper lies in establishing a link
between the LMS adoption process and its role in overcoming
academic disturbances. The limitations and recommendations
Index Terms—Learning management system, COVID-19, diffusion of innovation, blackboard, resilience.
E. A. Eissa is with the Department of Mass Communication, College of Arts and Sciences, Qatar University, PO Box 2713, Doha, Qatar (e-mail: email@example.com).
Cite: Eiman Eissa, "Role of the Learning Management System in Resilience during the COVID-19 Pandemic," International Journal of Information and Education Technology vol. 12, no. 12, pp. 1399-1406, 2022.
Copyright © 2022 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).