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IJIET 2023 Vol.13(1): 64-72 ISSN: 2010-3689
doi: 10.18178/ijiet.2023.13.1.1781

Perceived Quality and Satisfaction with e-Learning during COVID-19: Moderating Role of co-Production

Nozha Erragcha* and Hanène Babay

Abstract—In the context of emergency remote teaching, this study proposes a conceptual model that examines (1) the relationship between perceived quality and learner satisfaction with an e-Learning service in pandemic situation and (2) to test the moderating role of co-production of this service on this relationship. The study was conducted among 338 Tunisian students who took online classes during the second wave of COVID-19. The research uses of structural equations method (AMOS 21) to test the direct relationship and the Hayes process for the moderation test. The results show that the direct relationship between perceived quality and online learner satisfaction is significant and positive and that this relationship is positively moderated by co-production. Practical implications have finally been identified in order to improve the success of online education especially in the case of a crisis.

Index Terms—E-learning, perceived quality, satisfaction, co-production.

Nozha Erragcha is with the Faculty of Economic Legal Sciences and Management of Jendouba, Tunisia.
Hanène Babay is with Fashion Institute of Monastir, Tunisia.
*Correspondence: erragcha@yahoo.fr


Cite: Nozha Erragcha* and Hanène Babay, "Perceived Quality and Satisfaction with e-Learning during COVID-19: Moderating Role of co-Production," International Journal of Information and Education Technology vol. 13, no. 1, pp. 64-72, 2023.

Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

General Information

  • ISSN: 2010-3689 (Online)
  • Abbreviated Title: Int. J. Inf. Educ. Technol.
  • Frequency: Monthly
  • DOI: 10.18178/IJIET
  • Editor-in-Chief: Prof. Jon-Chao Hong
  • Managing Editor: Ms. Nancy Y. Liu
  • Abstracting/ Indexing: Scopus (CiteScore 2023: 2.8), INSPEC (IET), UGC-CARE List (India), CNKI, EBSCO, Google Scholar
  • E-mail: ijiet@ejournal.net


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