International Journal of
Information and Education Technology

Abstract

The digital transformation of higher education requires more than the adoption of new technologies; it implies a strategic shift towards inclusive, sustainable, and human-centered institutions. This study proposes a conceptual and operational framework to guide universities in their transition towards the University 5.0 model. Based on documentary analysis of 37 scientific articles and a comparative review of leading universities in the WURI, QS, and UI GreenMetric rankings, key trends and critical gaps were identified, such as digital inequality, limited pedagogical personalization, and the absence of sustainability in institutional governance. In response, a framework structured around four strategic pillars is presented: digital infrastructure, inclusive digital pedagogy, equitable access, and sustainability-oriented governance, all articulated from a human-centered approach. The model is deployed in four implementation phases: institutional diagnosis, strategic design, progressive implementation, and continuous evaluation. This approach provides a pragmatic and flexible model for universities seeking to achieve digital innovation without sacrificing equity or sustainability. The University 5.0 model adds further relevance to the academic and policy discussion through connecting the digital transformation with the SDGs and with advocacy for inclusive, ethical, and sustainable education systems. To increase its external validity, the framework was benchmarked for comparisons with high performing institutional models. Additionally, the framework aligns with ISO 20000, ISO 21001, ISO 26000, ISO 30415 and ISO 9001 standards to ensure quality, sustainability, and social responsibility in its implementation.