Abstract—The article discusses a measurement model to
overcome a problem of performance among higher education
institutions and its lecturers which is less support each other.
The model aims to increase lecturer's motivation which can
improve the performance of the higher education organizations
and vice versa. The research method to develop the
performance measurement is a focus group discussion, was
done by inviting higher education top management and senior
lecturers to discuss the mutual contribution each other. The
finding of this research is a performance measurement model
which are a tiered, balanced, and shared a mutual contribution.
Tiered measurements are done in stages, starting from
measuring the performance of individual lecturers upward to
the measurement of institution performance. A balanced was
done by measurement based on the Balanced Scorecard concept.
Mutual contribution among lecturers and their institution, as
measured by share the performance of institution to its
lecturers and the other hand, all lecturers’ performance are
accumulated to institution performance.
Index Terms—Mutual contribution, higher education,
performance measurement, and balanced scorecard.
I N. Sutapa and J. Rahardjo are with the Industrial Engineering
Department, Petra Christian University, Surabaya 60236, Indonesia (e-mail:
mantapa@petra.ac.id, jani@petra.ac.id).
Zeplin J. H. Tarigan is with the Post Graduate Program of Management,
Petra Christian University, Surabaya 60236, Indonesia (e-mail:
zeplin@petra.ac.id).
Jenny M. Djundjung is with the English Department, Petra Christian
University, Surabaya 60236, Indonesia (e-mail: jennymd@petra.ac.id).
Cite: I N. Sutapa, Zeplin J. H. Tarigan, Jenny M. Djundjung, and J. Rahardjo, "Higher Education Performance Measurement Based on Mutual Contribution," International Journal of Information and Education Technology vol. 8, no. 9, pp. 677-680, 2018.