Abstract—Higher education institutes face many challenges that require robust and scientific solutions. Six-sigma process improvement methodology is an example of a scientific method that we aim to use to improve the outcome of an educational institute. Six sigma is implemented successfully in the services and manufacturing sectors but rarely in education. Our aim is to show that six-sigma can be used in an educational institute of higher education and to show how it can be implemented. We use this scientific method for process control in order to improve the student outcome. We implement the first two phases of the six sigma method. In the first phase we state the problem and in the second phase we collect data from real cases at the Higher Institute of Telecommunication and Navigation. The obtained results will lead to an improvement of skills and knowledge attained by graduates of the institute. Preliminary results show that it diagnosis if problems exist and sets the path for finding causes that we must deal with to obtain improvements.
Index Terms—Quality outcome in education, six sigma, process improvement in education, higher education management.
Fuad M. Alkoot is with HITN-PAAET, Kuwait (e-mail: email@example.com, firstname.lastname@example.org).
Cite: Fuad M. Alkoot, "Using 6 Sigma to Improve Outcomes of Higher Education Institutes," International Journal of Information and Education Technology vol. 9, no. 1, pp. 46-50, 2019.